What our Customers say...


Kathy, Thanks for the estimate and the help last night. Your crews are the best and we appreciate all that you do to help on little to no- notice down here.

Thanks for the wonderful service.  Mike and his assistant were very professional and kept me informed of everything they were doing.  It was a good experience and I would recommend SERVPRO of Medina County to anyone.

Great service and so thankful for this team. After a burst pipe over the holidays this team was able to get our carpet and flooring ripped out, the walls addressed, and the treatment sprayed all in a day. They were always quick to communicate every time they needed to stop by and read the fans, they were friendly and professional. Would recommend them to anyone going through water damage like us.

Dan and the guys were great! He explained everything that they needed to do. Dan was patient and willing to answer my tons of questions!

The team did a great job and we received excellent service!  Thank you!

I am very impressed with your team and the quick response we received during this winter storm event.  Thank you!

Thank you for getting your team out to us so quickly!

We can't thank you enough for SERVPRPO coming out during this winter storm event

I can't thank you enough for getting a team to us and helping with our water damage so quickly!

Team is phenomenal!  They are amazing during this storm and we will make sure we use you in the future!  

We appreciate you getting to us so quickly and the great customer service!

Thanks Kathy! I appreciate all that your company does to help us here when we have an emergency

The team was great!  Thank you!

We have used SERVPRO on two occasions.  We received excellent immediate service by courteous professionals who went out of their way to care for the items in our home.  We would recommend SERVPRO of Medina without hesitation.

SERVPRO of Medina did a wonderful job helping us address a recent flooded basement.  Communication was excellent.  They responded quickly.  Did everything they said they would.  They were professional.  I wouldn't hesitate to rely on them in the future.  Thanks.

The team was professional and hardworking.  Thank you

The SERVPRO team was TOP NOTCH.  Not only did they exceed our expectations for quality of work but they finished early.  Great team, great communication, great experience.

Excellent customer service.  I recently had a small kitchen fire so I contacted SERVPRO for advice about cleaning it up properly.  I talked to Lori and she was extremely helpful and answered all of my questions.  

Jess, Bob & Justin were professional, personable, respectful of my home, accommodating with my schedule, called ahead and arrived smiling and ready to work.  They were thorough in explaining what they would be doing and then worked efficiently to restore the areas impacted by water.  From inspection to completion, this team was FIVE STAR!  Thank you SERVPRO.

We used SERVPRO for cleaning storage unit that was taken over by raccoons.  I worked closely with Lori V and she was great.  Everyone was awesome to work with and they did a great job.

I always use SERVPRO for all of my cleanups.  They have the best customer service and friendly techs.  I'm always in the loop on what's going on and don't have to call for updates.

Professional and timely

Utilized services for COVID/disentectant.  Very pleased with work and ability to handle timely.  Definitely recommend.

Very responsive and quick service.  Large project done the same day

Thanks for such a great team to get my house back in order!

Great Job!


I cannot thank the team enough for all of their help.  They were kind, helpful and our maintenance guy loved them.  They did a great job and are very knowledgeable. 

The team that came out to my house was great.  Dan is wonderful.  They were professional, answered all of my questions, and explained things well.  The team are good workers, hard workers and they hustle.  I wish I could have them do other kinds of work at my house.

SERVPRO of Gateway was the best service I have received during this process.

Thank you for all of your kindness!

We appreciate the work that was done.  Thank you

I wanted to thank you and you team for the very professional response to our problem.

Your team worked efficiently and methodically once they understood the scope and needs.

While we dealt with a host of other problems created by the flood I didn’t have to oversee your team to get things done.

Nice job, please pass this along to your team that it is much appreciated.

Everyone came on time ready to work.  They did not take breaks and were very friendly.  Thank you

The team was wonderful!  They were very helpful and did a beautiful job.  Thank you

The guys just finished up ripping out and cleaning our storage unit at Olmsted Falls.  I just wanted to take a minute to say that everyone has been fantastic through this entire thing.  Dan has been my main contact through the cleaning process and he and the guys that worked with him were great!  They did an awesome job and if we ever need anything again I will definitely be reaching out.  Thank you!

Thank you!  Your team did an excellent job!

The guys were amazing.  They all worked hard and he was impressed with their sense of urgency.  Thank you!

Thank you for everything.  Your guys were great!

Thank you! You were all so helpful and kind!  Everybody from the lady that took the call to the inspector that came to the house to the office manager that sent the final report was extremely professional, kind and helpful.  I was so impressed with this company.

The team was great!  They did an amazing job and she really loved them.

I really liked John.  He was very informative and helped me with my claim.

The team was great!  They were on time, cleaned up after themselves, and worked quickly.  We are very pleased with the work.  Once again, the team was great!  We are very happy!

Mike came out to the business to perform the work.  She spoke with him and he was very nice.  She was very impressed with his professionalism and how he handled the situation.  She appreciates his work ethic.

Cathy stated that we did an awesome job with a GREAT staff!

Theresa said we did an amazing job.  She is very pleased and said we were very helpful thru out the process.

Tom called to thank us for the quick response and great workmanship.  He is very pleased!

Virginia wanted to thank everyone that came to her home to clean up after her fire and to pack out her contents.  She stated they were very kind and professional and were always working hard.  She feels that Bob is a great Crew Chief and leader who knows how to run a crew and get the job completed and also cares about the customers.

Thank you so much!  Everyone was super nice and positive.  These qualities are really appreciated when a catastrophe happens that is unexpected.

We appreciate the quick response and scheduling for our needs.  The two gentlemen were a pleasure to meet and work with.

The team did a great job.  They are real pro's.

Laurel, thank you again for your helpfulness, kindness, and professionalism that you showed to me today.  You are a true asset to the SERVPRO Company and should be acknowledged and commended.  Customers like me appreciate the great representative that you are for the company. 

Lori, Mike and team were great to deal with.  Michael was great.  Efficient, courteous and great to deal with.

Friendly staff and quality work.  Thanks guys!

You and your team did a great job!  We are very happy with your services.  Thank you!

Thank you for your outstanding service. We really appreciate your teams professionalism.

I couldn't have asked for better service in such a chaotic time. Thank you for your help.

I never expected to find water in my basement. I'm glad I called SERVPRO. They were very quick and very professional.

Really great service and really great people. Thanks!

SERVPRO was at my house so quickly and took care of the water in my basement. I was really impressed with their service. 

Thanks for helping clean up the mess from the storm! 

I was at work and it didn't storm at all there so I was shocked to come home to damage to my home. SERVPRO was qucik to respond and quick to restore. Thanks guys

Never thought I'd find such bad mold in my house but I'm thankful for you guys and for making sure my family is safe. Thanks!

SERVPRO was quick to clean up our building when we found mold. 

Great Job SERVPRO. Don't know what we would have done if you didn't respond so quickly. 

Great company when crisis stikes. My go-to people. -Dave

Very professional and very reliable cleaning service. Thanks! Julie

I never expected my basement to flood after a storm in the middle of the night. Based on SERVPRO's good google reviews, they were the first person I called and the customer service was excellent. I felt very reassured that the problem would be solved quickly before too much damage was done. They cleared out the water so quick, it really was "Like it never even happened." Blown away by this awesome company. Thanks Again SERVPRO! Brad

Thank you SERVPRO for such a great job.  The 3 techs that came to my home were very polite and professional.   Did a great job!   Cindy

SERVPRO you were quick , professional, and did great work!   Thanks for all your help!   Leo

Thank you SERVPRO!   Your guys did a great job in the clean up of our facilities! I appreciate that they were here so quickly and took charge of the situation.   Thank you for a great job!  Diane

SERVPRO your awesome!   Hard working and dedicated!   Kyle

SERVPRO your awesome!   Hard working and dedicated!   Kyle

Team did a awesome job and everything was beautiful before they left.  Thank you so much for all your hard work. I am very Happy.  

Thanks SERVPRO for all your help in Cleaning our my Parents home.  I am Blessed to have a team that works so hard and cares!    Gabe

Your Team did a wonderful job and all worked very Hard!   Thank you so much for a job well done! Sherry

Your Team did a wonderful job and all worked very Hard!   Thank you so much for a job well done! Sherry

Thanks SERVPRO for a Awesome job on cleaning up the mold in my home. Could not have done it without your professional help!   Very Appreciative.   Jack 

Thanks for helping in our Fire Clean up SERVPRO.  JOB WELL DONE!    Carol

Thank you SERVPRO for all your help with Saturdays sudden storm that caused major flooding in our home.   I could have not done it with out your help.  Thank you Thank you Thank you!    Kathy

Thank you SERVPRO for all your help in cleaning my home to be sold.  Very Much appreciated!!! Kelly

Thank you SERVPRO for all your help in cleaning my home to be sold.  Very Much appreciated!!! Kelly

Thank you so much!  They did a fantastic job on the carpet and tile.  We are very pleased with the results and their customer service skills were excellent!!

We will definitely be repeat customers! Heather

Thanks SERVPRO for the cleaning of my home before I out it up for sale.  Could have not had a better team.   Tom

Thanks SERVPRO for all your help in my water Damage. Couldn't have done it with out you!  Thanks!  Bob

Amazing Team Effort and Amazing Job well done!! Thank you SERVPRO !

Thank you SERVPRO of Medina for the help in cleaning up after a fire at our facilities.  I cannot be anymore pleased!  Great Job!  

Thank you for all your help in our water back up from our sub pump.   Couldn't have done it with out your help SERVPRO of Medina!

Thank you for all your help in our water back up from our sub pump.   Couldn't have done it with out your help SERVPRO of Medina!

Thank you for all your Help SERVPRO of Medina  with getting my home back in order from our fire loss. Great Job! 

Thank you for coming out quickly to help take care of our fire clean up. We greatly appreciate everyone's who came to our home their help.  Debbie    

Very very Pleased with Services on the mitigation you did at my home.  Now the stress is gone!   Thank you SERVPRO! Tracy

Awesome work SERVPRO on my General cleaning of my home. Job well done!  Thank you! 

Thank you SERVPRO for your help in this difficult time.   You do care and it showed while at my home.   Thank you.  

SERVPRO did a great job at my home. Very pleased with the professionalism of the team. You guys were great! Bobby

Amazing team effort and amazing good work!!!  Thank you SERVPRO of Medina!!!   

Thank you Charlie for all your help at my home . Everything looks so great!  You left a fresh scent around my house! Enjoy the holidays with your family!   Happiness always!    Lori 

Many Thanks for the help Tamika and SERVPRO team who helped were great!  Cheers!   Mary

Thank you SERVPRO for a terrific job well done!!!!!   BOB

SERVPRO of Gateway, I am amazed how well your technicians worked to get the smell out of my basement from my water damage. I am very impressed and will use you again when needed. Your team did a great job!!!   The Peters. 

Very Pleased with SERVPRO Productive work!!!! Thank you.  Grace

SERVPRO did a Amazing job for clean up in my garage  I could not be more happier with the speediness and professionalism of the team!  Thank you SERVPRO!!!!  

I just wanted to Thank SERVPRO with their customer Services!!! The young lady Lori I spoke with on the Phone made sure we were well taken care of with return calls. Even though we did not end up needing them our customer services were excellent and I would use them again. Thank you! 

Mike the technician did a awesome job at our home.  Very professional! 


Team was wonderful and did a great job at my home. Could not be more happier.  Took a lot of stress off my shoulders. Thank you SERVPRO! 

Awesome Team work! Thank you SERVPRO for job well done! Kate

Great team effort. Very hard working. Never stop to rest!   Very pleased and will use again if needed!!!  Thank you SERVPRO !!   Your guys are the BEST!   Sincerely, STEWART

SERVPRO's Team did a amazing professional job and were a very hard working team.  I am very pleased to say Great Job!!!! Very Pleased with their mannerism and hard work ethic!   Thank you SERVPRO! 

I was very pleased with Dan and how professional he was through the whole process.   Great job well done! 

Very Pleased with the team that came to help on our water loss. Everyone was pleased with how thorough everyone was with cleanup. Never seen apt so clean. Awesome workmanship as a team! Thank you! 

Thank you SERVPRO for a great team effort in my home. I cannot thank you enough for the professionally trained team who helped in my home.   Very very pleased! 

Thank you SERVPRO from the bottom of my heart for doing a great job well done! 

The two techs that came to my church for a moisture inspection did a thorough and amazing job! They did not stop for one minute until their job was complete. I could not have a more professional company at this time. Thank you and god bless!  Mike

Thank you for the quick response. Your technicians did a GREAT JOB!!! Mark and Diane did an impressive inspection and were very professional!  Great job as always!   Larry 

Many Blessings to everyone who helped in the clean up of my home.  May your company continue to be blessed to bless others in emergency needs. Thank you to my insurance who recommended SERVPRO!   Sincere Thanks! Charles

I cannot thank you enough for everything you've done for my family!! God Bless each of you!   Coreena Family

Job Well done!    Thank you SERVPRO!!!!! Will definitely call you again if ever needed!    Lisa 

Thank you SERVPRO at a time that my family was very stressed you came to make things as comfortable for my family as you could do. I cant thank you enough. God Bless!  The Franks

Job well done SERVPRO!!!   THANK YOU!

My thanks to everyone for the excellent job done! My basement never looked so good! Very Impressed! Thank you! 

Team was great to work with! Did a amazing job!  Will call and refer you anytime! Thanks! 

Very time efficient when an estimate is needed. Will continue to use the for future projects. 

Team did a wonderful job. Hard working and would welcome them back in my home anytime. Job well done! 

SERVPRO did a amazing job last night from this last rain storm. Could not been more helpful and professional! Thank you SERVPRO Team! I will use you again!  Sincerely the Jackson Family 

Great job well done SERVPRO! Could not ask for a better team! Thank you! 

When you sow seeds of kindness. You reap the harvest of appreciation!  Thank you for being a Blessing to our family at this time!  

Our Family would like to thank SERVPRO of Medina for the beautiful flowers that were sent in honor of our beloved family member who had passed and for the hard work your team did at our home from a tragic fire loss.  Thank you from the bottom of our hearts.  

Excellent work and job well done.  Took my worries away and the stress. Thank you! 

Team did a great job! Very Impressed with Services! 

SERVPRO of Medina came to my home during the flood and helped immediately extracting water, pulling up carpet and padding and disinfecting areas through out. They set up equipment to start the drying process right away and made sure everything was properly checked for water damages.  I could not ask for a better company for help at this time of need. Thank you SERVPRO! 

SERVPRO of Medina came to my home during the flood and helped immediately extracting water, pulling up carpet and padding and disinfecting areas through out. They set up equipment to start the drying process right away and made sure everything was properly checked for water damages.  I could not ask for a better company for help at this time of need. Thank you SERVPRO! 

I am very pleased of the professionalism of the SERVPRO Of Medina team that came in the late hours to help at my building. Urgency in timing impressed me along with the hard work and speed this team to prevent further damages.  I could not be more happier and thankful! 

Very pleased with how quick the team arrived on site. Very professional and did a quick to prevent other areas from getting effected with dust.Job well done! 

Your team went beyond the expectations of service provided. Very pleased with all associates that worked in my home. Cannot thank them all enough. They did a wonderful job during this difficult time. 

Very please with everyone's help at SERVPRO OF MEDINA . Everyone very helpful in getting my home back to normal. 

Very Impressed with team. Did a wonderful job cleaning at my home. Techs were always very courteous and pleasant when arriving every day. Being stressed with after after a fire SERVPRO OF MEDINA  made me feel so much better helping get my home back to normal. 

team did an excellent job cleaning up after my fire at my home. Felt very comfortable with them as they were pleasant to be around and very professional. The crew chief Trevor always kept me informed every day. Job well done! 

Thanks for a wonderful job! Tomeka and Troy did an excellent job and was very nice to work with!  

Did a amazing job. Team did great work and they can use me as a reference anytime! Very professional! 

Team did a great job in cleaning up after bird droppings.  Will use again if needed. Worked in a timely manner and very professional. 

Technician were very professional, knowledgeable. Did a wonderful job at my home and could not have a better team. Will call again if needed. The adjuster even praised them. Now that's a Plus!

Did an amazing job on cleaning out kitchen in a timely manner. Very professional and courteous. 

The crew was very nice and answered all my questions, they were hard working and very professional.

Very please with Production Manager Andrew running job. he is a asset to the company and worked in a timely manner. great work , professionalism. Job well done!

Thank you for a great Job your crew did cleaning the church! Job well done!

Very quick in response time. Thorough and professional. Very pleased with crew!

You went above and beyound expectations of service provided. Please thank your associates. They did a wonderful job during this difficult time.

Thank your for the professional and caring team that help at my home. They helped with my stress to know and had caring folks to help get my home back together. God Bless!

I appreciate the help and professionalism the crew gave not only to my home but my faith in doing what was communicated.

Thank you so much for doing a job well done!